Refund Policy

Effective Date: [Insert Date]

Lavish Decors strives to deliver exceptional event decoration services and customer satisfaction. This Refund Policy explains when refunds may be granted.

1. Refund Eligibility

Refunds may be considered if:

• The booking is cancelled in accordance with our Cancellation Policy.
• Lavish Decors is unable to provide the booked service.
• The event cannot be conducted due to reasons attributable solely to Lavish Decors.

2. Non-Refundable Situations

Refunds will generally not be provided for:

• Customized decoration themes prepared specifically for the customer.
• Balloons, flowers, personalized items, printed materials, props, or other customized décor already purchased or prepared.
• Cancellations made within 48 hours of the scheduled event.
• Services that have already been completed or partially completed.
• Delays or disruptions caused by venue restrictions, weather conditions (for outdoor events), customer delays, or other circumstances beyond our reasonable control.

3. Partial Refunds

Where applicable, refunds will be calculated after deducting:

• Design and consultation charges
• Customized materials already prepared
• Purchased decoration items
• Transportation expenses
• Labour costs incurred before cancellation

4. Refund Processing

Approved refunds will be processed through the original payment method.

Refunds are typically completed within 7–10 business days, depending on your bank or payment provider.

5. Refund Requests

To request a refund, customers should contact Lavish Decors with:

• Booking details
• Event date
• Payment information
• Reason for the refund request

Each request will be reviewed individually in accordance with this policy.